SOLVED: KEDAI REPAIR LAPTOP BATU MAUNG | HP 15-AU502TXN SCREEN BLANK, SUSPECT SCREEN PROBLEM

SCREEN BLANK?

SCREEN PROBLEM?

Why does my laptop have a black screen?

·         Brightness is set low or power setting

If the picture is partially visible, the laptop's brightness that is set low or is being turned down by a power setting. Make sure your laptop is not in a power saving mode by plugging the laptop into the wall. Next, try increasing the brightness on your laptop to verify that it is not causing your issue.

·         Operating system issues

If the computer boots up, but the screen goes black or blank after you log in, there may be an issue with the operating system.

---Tip

An indication of the operating system not loading properly and being at fault is if you can see the mouse cursor on the screen and nothing else.

---One of the main causes for this issue is a corrupt system file preventing the operating system from loading, resulting in the black or blank screen.

Restart Windows to see if it's a temporary issue and resolves itself with a reboot. If the problem persists, erase your hard drive and reinstall Windows.

·         Laptop overheating

You can also check to see if the laptop is overheating. In most cases, a laptop shuts off when it overheats, however, it may only turn off the display by cutting power to the GPU (graphic processing unit).

---Tip

An issue with overheating may be due to debris build-up on the fan, heat sink or vents. You can try using canned air to blow out the dust and dirt.

·         Computer is not booting

Although you may not be able to see anything on the screen, listen to the laptop for sounds indicating it's booting. If don't hear any sound, follow the steps in the link below before moving to other sections on this page.

---Note

Newer computers with an SSD and no other drives are silent even during a normal boot. Therefore, this suggestion should only be followed for laptops with a traditional hard drive.

·         Another hardware issue

If, after following the steps above, the laptop still has a black or blank screen, there is a hardware issue. The list below displays the most common hardware failures.

• ·         Loose or disconnected cable.
• ·         Bad LCD power inverter.
• ·         Bad CCFL or backlight.
• ·         Bad LCD screen.
• ·         Bad graphics card or onboard graphics chip.
• ·         Bad or shorting-out motherboard.
• ·         If your laptop is under warranty, we recommend you contact the laptop manufacturer for directions on how to get it repaired.

If the laptop is not under warranty, unfortunately, for most end-users, repairing a bad LCD or motherboard can be complicated or may result in further damage if not done properly. We recommend you take the laptop to a repair shop and have them replace the defective hardware.

If you want to try replacing the LCD screen yourself, there a few companies that sell LCD screens for almost any laptop.

SOLUTION: NEW SCREEN

After we changed to the new screen, he is so happy and very satisfied about our service! He will recommend to his friend if they have any problem with their laptop or MacBook. Thank you for choosing Ok Computer Solution Pulau Pinang as your laptop’s specialist expert 👍